HCF Travel Insurance
HCF Travel Insurance
1300 657 046
Monday to Friday 8am - 7pm AEST
Saturday 8am - 5pm AEST
HCF Travel Insurance
1300 657 046

Contact us

Sales and general enquiries | Claims enquiries

1300 657 046 (within Australia)
travelsales@allianz-assistance.com.au

Claim Enquiries:
1800 012 234 (within Australia)
+61 7 3305 7499 (overseas)
https://www.travelclaims.com.au

24hr emergency assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+617 3305 7499 (reverse charge from overseas)

Allianz Global Assistance dispute resolution process

If you have a complaint or dispute in relation to this insurance, or our services, or our representatives, please call us on 1300 725 154 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ Locked Bag 3038, Toowong DC, QLD 4066. We will attempt to resolve the matter in accordance with our Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us.

A complaint or dispute can be referred to the Australian Financial Complaints Authority (AFCA). AFCA provide a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. The contact details for AFCA are:

Australian Financial Complaints Authority
GPO Box 3, Melbourne Victoria 3001
Phone:1800 931 678
Website:www.afca.org.au
Email:info@afca.org.au
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* Discount applies to standard premiums only. No discount will be applied to other premium components such as pre-existing medical condition cover.

Travel insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). The Hospitals Contribution Fund of Australia Ltd ABN 68 000 026 746 AFSL 241414 (HCF) arranges this insurance as agent for Allianz. Terms, conditions, limits and exclusions apply.  Neither HCF nor any of its other related companies guarantee the benefits payable under the insurance.  Any advice contained in this website is general advice only and does not take into account your objectives, financial position or needs (‘your circumstances’).  Before making a decision to purchase or continue to hold this cover, please consider whether any advice is appropriate for your circumstances, as well as the relevant Product Disclosure Statement and Financial Services Guide.  Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs.  Where any advice is provided by HCF or its representatives, it is provided on behalf of HCF and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. If you purchase a policy, we receive a commission which is a percentage of your premium – ask us for more details before we provide you with any services on this product.

Allianz Global Assistance
© 2021 AWP Australia Pty Ltd ABN 52 097 227 177. All rights reserved.

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